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Service Manager | Bruckner Truck Sales | Okalhoma City, OK
Bruckner Truck Sales, Inc.
Job Description:
- Job Title: Service Manager
- Department: Service Department
- Reports To: Store Mgr. & Corp. Service Manager
Position Information:
He/ she is responsible for the safe, efficient, and profitable operation
of the Service Department. Advises and makes recommendations to
Management with respect to the best interests of the Service Department and
compatible with the overall objectives.
Duties/ Responsibilities:
- Develop and follow annual service budget based on labor hours
attainable and measurable. Service profit goals compatible with overall
dealership financial and operational objectives. Labor sales to be
monitored on a monthly basis to assure achievement of goals.
- Develop and implement annually a Service marketing and promotion plan
in order to generate labor sales.
- Provide the leadership role for the justification of, then the
recruitment, screening, hiring, training, and development of Service
personnel.
- Maintains all management reports necessary to audit the performance
of
the Service Department and individual employees on a monthly basis.
- Audits work orders for completeness and accuracy prior to customer
billing.
- Develop, maintain, and adheres to a priority system for scheduling
all
Service work, both customer and internal.
- Schedules and assigns jobs and work areas to employees according to
their skills and knowledge. This will be accomplished in a manner to
eliminate time lost between jobs.
- Ensures that all required manufacturer warranty, safety, emission,
and
product improvement programs are complete in a timely manner.
- Meets with Sales and Parts Managers monthly to evaluate and maintain
inter-departmental relations, to address concerns and integrate plans to
maximize dealership performance and attain high levels of customer
satisfaction.
- Periodically visits primary customers to monitor customer relations
for the purpose of evaluating their service needs, problems, and
satisfaction with distributorship performance.
- Evaluate on a monthly and random basis, the performance of the
Service
Department and employees, through general observations and use of time
management labor reports.
- Coordinate Dealership technical programs and service related
training
sessions.
- Ensures that necessary shop tools, and service equipment are
available
and maintained in good order.
- Makes recommendations regarding the purchases of Service vehicles
and
maintain fleet in a manner to provide a profitable operation.
- Performs other duties or functions as so directed by Management in
line with the objectives of the Company.
- Must help to insure safe working conditions for all employees.
Qualifications:
High school diploma required, continuing course in Management also
required. Minimum four years as a mechanic and at least 2 years as a
shop foreman or lead mechanic. Must be able to read and write English. He/
she should be able to read computer generated reports, office reports,
invoices, etc. Also will be required to operate computer terminals.
Special Skills:
Must possess and use good interpersonal skills and have the ability to
interact well with customers, vendors, and co-workers in a positive and
constructive manner. Must also have and maintain a Commercial Drivers
License (CDL).
Physical Demands:
Involves essential ability to climb around, on and under trucks in order
to properly inspect and diagnose all types of problems and repairs.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Work Conditions:
The working environment characteristics described here are
representative of those an employee encounters while performing the essential functions
of this job. Due to the urgency of some repairs, this position contains
some level of stress and requires the ability to handle multiple tasks
smoothly. Requires regular, predictable attendance.
Note:
This is not necessarily and exhaustive list of responsibilities,
skills, duties, requirements, efforts, or working conditions associated with the
job. While this list is intended to be an accurate reflection of the
current job, the dealership reserves the right to revise the functions
and duties of the job or to require that additional or different tasks be
performed when circumstances change (IE: emergencies, changes in
personnel, work load, rush jobs, or technological developments.)
APPLYING
To apply, contact Brian Schmid at: 405-606-1906 (cell), in person at 3824 W. Reno Ave Oklahoma City, OK. 73147, or by email to bschmid@brucknertruck.com .
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